Shipping and purchase processing

Your satisfaction is our top priority. We deliver reliably and quickly within Europe and to Switzerland – worldwide upon request. Shipping is conveniently handled by DHL or freight forwarding, depending on the size of your order. You can find all the details about the purchasing process in our FAQs. And if you still have questions: Our customer service is happy to assist you personally – just give us a call!

Frequently Asked Questions:

Please contact us directly if you, as a company, wish to receive an intra-community delivery to another European country. Our customer service will be happy to assist you with the necessary steps.

Yes, we allow companies to purchase on account without using a payment provider. Please contact our customer service to discuss the details and provide the necessary information.

By default, we ship with DHL. If you prefer a different carrier, please contact us. We will gladly check the possibilities to accommodate your wishes.

For freight within Germany, we work with Emons. For European and international shipping, we use Geis or Kühne + Nagel. Please note that shipping times may vary depending on the destination.

Shipping within Germany usually takes 2-5 business days. For European deliveries, expect 5-10 business days, and for international orders, delivery time can range from 7 to 21 business days depending on the destination country.

We offer a wide range of payment methods, including all credit card providers, PayPal, and prepayment. During the ordering process, you can select the payment method that suits you best.

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number. With this, you can track the current status of your delivery on the respective shipping service provider's website.

If your delivery is damaged, please contact our customer service immediately with photos of the damage. We will find a solution, whether through a replacement delivery or a refund.

Yes, if you export the goods independently to a non-EU country, we can refund the VAT. For this, we require proof in the form of a stamped customs invoice. Please send us the relevant documents after completing the export so that we can process the refund.