Shipping policy

1) Prices and payment terms

1.1 Unless otherwise stated in the seller's product description, the prices indicated are total prices including statutory VAT. Any additional delivery and shipping costs that may apply are stated separately in the respective product description.

1.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g. transfer fees, exchange rate fees) or import duties and taxes (e.g. customs duties). Such costs may also arise in relation to the transfer of money even if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

1.3 The payment option(s) will be communicated to the customer in the seller's online shop.

1.4 If payment in advance by bank transfer has been agreed, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.

1.5

If a payment method offered via the payment service "Shopify Payments" is selected, payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shop. For the processing of payments, Stripe may use other payment services, for which special payment terms may apply, to which the customer may be separately informed if applicable. Further information on "Shopify Payments" is available on the Internet at www.shopify.com/legal/terms-payments-de .

1.6 If the payment method purchase on account is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 14 (fourteen) days from receipt of the invoice without deduction, unless otherwise agreed. The seller reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in the payment information in the online shop.

1.7 If the payment method direct debit via Stripe is selected, payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). In this case, after a SEPA direct debit mandate has been issued, Stripe will collect the invoice amount from the customer's bank account on behalf of the seller, but not before the expiry of the pre-notification period. Pre-notification ("Pre-Notification") is any communication (e.g. invoice, policy, contract) to the customer announcing a charge by means of SEPA direct debit. If the direct debit is not honored due to insufficient account funds or due to the provision of incorrect bank details, or if the customer objects to the debit although he is not entitled to do so, the customer must bear the fees arising from the chargeback by the respective credit institution if he is responsible for this. The seller reserves the right to carry out a credit check if the payment method SEPA direct debit is selected to carry out such a check and to reject this payment method in the event of a negative credit check.

1.8 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “Stripe”). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.

2) Delivery and shipping conditions

2.1 Goods are delivered by shipment to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the processing of the transaction. In deviation from this, if the payment method PayPal is selected, the delivery address stored by the customer with PayPal at the time of payment is decisive.

2.2 For goods delivered by freight carrier, delivery is made "curbside", that is, up to the public curb nearest to the delivery address, unless otherwise stated in the seller's shipping information in the online shop and unless otherwise agreed.

2.3 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This shall not apply with regard to the costs of the outbound shipment if the customer effectively exercises their right of withdrawal. In the case of effective exercise of the right of withdrawal by the customer, the provision made in the seller's cancellation policy shall apply to the return costs.

2.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only in the event that the non-delivery is not the seller's responsibility and the seller has concluded a specific cover transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of the unavailability or only partial availability of the goods, the customer will be informed without undue delay and the consideration will be refunded without undue delay.

2.5 Self-collection is not possible for logistical reasons.

 

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