Please contact us directly if you are a company wishing to make an intra-Community delivery to another European country. Our customer service will be happy to assist you with the necessary steps.

Yes, we enable companies to purchase on account without using a payment provider. Please contact our customer service to discuss the details and provide the necessary information.

We ship with DHL as standard. If you prefer a different carrier, please contact us. We will be happy to check the possibilities to meet your wishes.

We work with Emons for forwarding goods within Germany. For European and international shipping, we use Geis or Kühne + Nagel. Please note that shipping times may vary depending on the destination.

The shipping time within Germany is usually 2-5 working days. For European deliveries, please allow 5-10 working days and for international orders the delivery time can be between 7 and 21 working days, depending on the destination country.

We offer a wide range of payment methods, including all credit card providers, PayPal and prepayment. You can choose the payment method that suits you best during the checkout process.

After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this to track the current status of your delivery on the website of the respective shipping service provider.

If your delivery is damaged, please contact our customer service immediately with photos of the damage. We will find a solution, be it a replacement delivery or a refund.

Yes, if you export the goods independently to a non-EU country, we can refund the VAT. For this we require proof in the form of a stamped customs invoice. Please send us the relevant documents once the export has been completed so that we can arrange the refund.